Delivery & Return

 

Delivery

 

Orders will be processed and delivered within 2 -5 working days.
(*Subject to availability and receipt of payment)

We deliver nationwide in South Africa.

Standard shipping: R 135

Free delivery for orders over R 1050

Free gift for orders over R 2000

All orders will be dispatched via our delivery partners.

Returns

 

We have a 7-day return policy, which means our customers have 7 working days, after the delivery date to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please Note, activewear sets purchased during a sale are not eligible for return or refund. 


To start a return, you can contact us at orders@motherkindco.co.za. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@motherkindco.co.za.

Damages and issues

Customers are to inspect the delivered item(s) upon receipt. Any defective, damaged or incorrect item(s) needs to be reported to orders@motherkindco.co.za within 7 working days of delivery.

We will arrange collection of the return-goods and notify the customer via email once the return-goods have been received, inspected and whether the refund request has been approved or declined. If approved, refunds will be processed via EFT and the customer is to provide us with their banking confirmation details. Please be aware that it can take some time for the bank or credit card company to process and post the refund. 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on any sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please email orders@motherkindco.co.za.

Refunds

The provision of goods and services by Motherkind is subject to availability. In case of unavailability, we will,  where possible, offer a substitute product or refund the client in full within 30 days.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method unless payment was made via an EFT, in which case refund will be processed via EFT once the customer has provided us with their banking confirmation details. Please remember it can take some time for your bank or credit card company to process and post the refund too.

- Motherkind Product Reviews -

What our beautiful customers are saying about SA's most trusted collagen and wellness products.

Customer Reviews

Overall rating: 4.9 / 5 from 3958 reviews.

Body is feeling absolutely amazing. Been 2 months since I started using body gold ritually and my hair, skin and mind feels absolutely different.

Groom & GOLD Collagen Starter Kit For Men

I love love love this product. Its amazing. It really does what it says. It's a must have.

Advanced Gut Fibre

I see drastical change in my skin and hair is becoming more thicker and stronger 💃❤️💞

OceaGlow Marine Collagen

I have used this product over the last two months. My skin looks and feels great. I have broken ribs and I find using the product has helped a little.

Glow From Within Collagen - 250g

Customer photo review of Kind Energy - Functional Hydration Drink

Absolutely love the Kind Energy drinks. They’ve replaced all sodas in my fridge. A great non-alch option to bring to a braai, and in the right glass, they even look like a cocktail! Tasty and delicious!

Kind Energy - Functional Hydration Drink

Customer photo review of OceaGlow Marine Collagen 300g

My skin is looking great! It’s also really yummy- just pop some ice and enjoy it like a delicious summer drink✨

OceaGlow Marine Collagen 300g

Absolutely love the daily restore instant hydration. Love that it comes in different flavours. Will definitely purchase again.

Daily Restore

Ladies - this product is a game changer! You have to try it for yourself. Fell great again with confidence and energy.

Libido Her - Woman's Libido Booster

I was suffering from hair thinning and my gut issues. My nails are strong , skin is no Longer dry. I’m happy with my glow from within

Glow From Within Collagen - 500g

Customer photo review of Creatine Monohydrate

My recovery after a workout has improved. I used to suffer from angry muscles and went for physio almost every month. No more angry muscles

Creatine Monohydrate

I bought it for myself and my daughter in law that are breastfeeding. We both love it.

Daily Restore

Customer video review of Glow From Within Single Serving Sachet Starter Kit

I absolutely love how it’s fitted into my daily routine like a glove. Convenient packaging that allows me to travel with it, tastes great with anything I take it with and started seeing the results in three weeks of using it 🥹

Glow From Within Single Serving Sachet Starter Kit

So delicious and hydrating. My favourite flavour is definitely grape. My new go to after a morning workout.

Daily Restore

Absolutely LOVE this product! Super refreshing and tastes amazing.

Daily Restore

I absolutely love Daily Restore! It’s so refreshing to finally find an electrolyte that isn’t overly salty or strange tasting. All five flavours are delicious, it keeps me properly hydrated, and it’s something I genuinely look forward to every day. Highly recommend!

Daily Restore