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Delivery & Return
Delivery
Orders will be processed and delivered within 2 -5 working days.
(*Subject to availability and receipt of payment)
We deliver nationwide in South Africa.
Standard shipping: R 135
Free delivery for orders over R 1050
Free gift for orders over R 2000
All orders will be dispatched via our delivery partners.
Returns
We have a 7-day return policy, which means our customers have 7 working days, after the delivery date to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please Note, activewear sets purchased during a sale are not eligible for return or refund.
To start a return, you can contact us at orders@motherkindco.co.za. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at orders@motherkindco.co.za.
Damages and issues
Customers are to inspect the delivered item(s) upon receipt. Any defective, damaged or incorrect item(s) needs to be reported to orders@motherkindco.co.za within 7 working days of delivery.
We will arrange collection of the return-goods and notify the customer via email once the return-goods have been received, inspected and whether the refund request has been approved or declined. If approved, refunds will be processed via EFT and the customer is to provide us with their banking confirmation details. Please be aware that it can take some time for the bank or credit card company to process and post the refund.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on any sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please email orders@motherkindco.co.za.
Refunds
The provision of goods and services by Motherkind is subject to availability. In case of unavailability, we will, where possible, offer a substitute product or refund the client in full within 30 days.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method unless payment was made via an EFT, in which case refund will be processed via EFT once the customer has provided us with their banking confirmation details. Please remember it can take some time for your bank or credit card company to process and post the refund too.
- Motherkind Product Reviews -
What our beautiful customers are saying about SA's most trusted collagen and wellness products.
Customer Reviews
Overall rating: 4.9 / 5 from 3822 reviews.
I absolutely love this product! I can feel the difference in my body and skin.
Good product, works on my gut health, my skin has improved. I love it
I absolutely love my skin texture. Looks flawless. The glow serum samples I received with my first order were amazing. I couldn’t find it at my nearest sorbet/Iv bar. Will include it with my next order. You’ve got a life long customer here. The sugar is a bit much though so I will switch to a flavourless version with my next order ♥️ I love love your product 🥹
I absolutely love this product. My hair has grown so much, it helps with thinning and my skin is glowing as well. I have been getting many compliments about my skin . Thank you Motherkind 💕
Loving it ... My hair and skin feel amazing, and my knee joints that were painful are pain -free. Definitely a game changer. I have referred 4 people to MotherKind. Awesome
My hair and skin feel amazing, and my knee joints that were painful are pain -free. Definitely a game changer. I have referred 4 people to MotherKind. Love it!
I feel absolutely amazing. It’s my first month on the collagen,been consistently drinking it and I must say it does all the things the packaging says it does. No lies.
The Motherkind BodyGOLD Collagen Single Servings is a convenient gamer changer. Definitely recommend it and your body will love you for it. :-)
Using the Motherkind Glow From Within Collagen Single Servings is so convenient and I can truly feel the difference in my hair, skin and nails over time. Definitely my go to collagen.
The derma razor is especially useful, but the simpler items are also working well. Would recommend.
Best product that really works!!
Lovely lip gloss, which stays on and makes my lips feel soft.
very good product, skin and hair looks better after using it for more than a month, will keep on buying this product.
Bought it yesterday! It does exactly what it promises. I highly, highly recommend it. Thank you Motherkind 🤍
Amazing taste! My skin looks amazing!
Fabulous product
Amazing results
Amazing top tier products
Enjoying it
My skin and hair have such a difference when I use this product, my skin is glowing and my hair grows super quick.
The sachet makes it super easy for me to have my collagen shot. Love the taste of the product.
Winnners
Simply the best collagen
I've started glow bright not so longer ago. Too soon to review the product but im getting there slowly but surely.
This time I get very fast delivery. Love the product
Excellent
Love how it blends in different drinks
I can really see such a difference in my skin and nails!!!! Healthier hair and stronger nails! Growth has improved exponentially
Its the best helps with my ache n pains also does wonders for my skin . Best product
Love the combo, over halfway through the set and I can see the difference around my midsection.
My golf community loves the Motherkind products and they are enjoying them very much, I’m also enjoying it, more the body gold.
I've lost 3kg and I'm in my second bottle. It helps suppressing my appetite and not craving junk or sugary food
The best collagen! Very highly recommended
Love it
I have used the collagen for years and it has worked for me.
Have tried many variants and always come back to Motherkind as the only option .
This lip gloss is not bright, I like it I usually use daily
Excellent products!
My skin is glowing,my nails are growing and strong
