Delivery
Orders will be processed and delivered within 2 -5Â working days.
(*Subject to availability and receipt of payment)
We deliver nationwide in South Africa.
Standard shipping: R 115
Free delivery for orders over R 950
Free gift for orders over R 2000
All orders will be dispatched via our delivery partners.
Returns
We have a 7-day return policy, which means our customers have 7 working days, after the delivery date to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at orders@motherkindco.co.za. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at orders@motherkindco.co.za.
Damages and issues
Customers are to inspect the delivered item(s) upon receipt. Any defective, damaged or incorrect item(s) needs to be reported to orders@motherkindco.co.za within 7 working days of delivery.
We will arrange collection of the return-goods and notify the customer via email once the return-goods have been received, inspected and whether the refund request has been approved or declined. If approved, refunds will be processed via EFT and the customer is to provide us with their banking confirmation details. Please be aware that it can take some time for the bank or credit card company to process and post the refund.Â
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on any sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please email orders@motherkindco.co.za.
Refunds
The provision of goods and services by Motherkind is subject to availability. In case of unavailability, we will,  where possible, offer a substitute product or refund the client in full within 30 days.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method unless payment was made via an EFT, in which case refund will be processed via EFT once the customer has provided us with their banking confirmation details. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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Frequently Asked Questions
Q. Why should we be consuming collagen?
Collagen is a protein that plays a crucial role in maintaining the strength and structure of various tissues in the body, including skin, hair, nails, bones, and joints. As we age, our natural collagen production declines, leading to signs of ageing such as wrinkles, joint stiffness, and brittle hair and nails. By consuming collagen we can support our body's natural collagen production and help maintain healthy skin elasticity, joint flexibility, and overall well-being.
Q. Can I overdose on collagen?
No, you can not overdose on collagen. However, like any supplement, excessive intake may lead to adverse effects. Consuming too much collagen could potentially cause gastrointestinal discomfort. It's crucial to follow the dosage recommendations provided by the manufacturer or healthcare professional.
Q. Can I take multiple products at the same time?
Yes, you are able to combine different Motherkind products. Our range is formulated to complement each other, enhancing your overall health and well-being. If you're taking two of our collagen products, we recommend splitting the dosage—one in the morning and one in the afternoon or evening, depending on what is most convenient for you.
Q. Do I need to take vitamin C to better absorb collagen?
No, you don't need to take Vitamin C to enhance the absorption of our collagen peptides. Our collagen peptides are hydrolyzed, this process breaks down the collagen molecules into smaller particles, making them more easily absorbed by the body.Â
Q. Can kids take collagen?
Our products are designed for adult use and are not intended for children. We recommend consulting your paediatrician or healthcare practitioner before giving any new supplement to your child to ensure it is suitable for their use.
Q. From what age can someone start taking collagen?
It's recommended to start taking collagen in your mid-20s to early 30s when your natural collagen production begins to decline. However, there's no specific age limit, and younger individuals may also benefit from collagen for specific health or beauty needs. We always recommend that you consult your healthcare practitioner before starting a new supplement to ensure it is suitable for your use.